1. Conditions for Returns and Exchanges:

• Products can be returned or exchanged within 7 days of receipt, provided they are in pristine condition, unused, and with the original packaging and all accessories intact.

Situations Not Eligible for Returns or Exchanges:

• Products that have been used or damaged by the customer.

• Products with damaged packaging or missing accessories.

• Exceeding the 7-day return/exchange period.

Return/Exchange Process:

• Contact customer service with your order number and reason for return/exchange.

• Once approved, customer service will provide the return address and instructions.

• After inspection and confirmation of the returned product, a refund or exchange will be processed within 3-5 business days.

Refund Details:

• Refunds will be issued to the original payment method. Processing times depend on the bank or payment platform.

• Shipping costs are the customer's responsibility, unless the return/exchange is due to product quality issues.